Changed your mind: 14 days
If you bought as a consumer in the EU, you can withdraw from the purchase within 14 days of delivery, without giving a reason. Open a ticket of type “A return or repair”. We refund the price and the standard shipping within 14 days of getting the goods back; you pay for sending them back.
Legal guarantee
Goods must work as described. In the EU you have at least two years of legal guarantee from delivery: if a fault was there from the start, we repair, replace or refund.
How a repair works
- Open a ticket with the serial number, what happened and, if you can, a photo and the device log.
- Often it is wiring or settings — we try to solve it together first.
- If the board has to come back, we approve the return and send instructions. You follow each step in the ticket.
Business purchases
The 14-day withdrawal is a consumer right; it does not apply to purchases made as a business.
A summary. The full terms of sale will be published before sales start.